Last updated on Feb. 27, 2026
This User Data Deletion Policy explains how Client Data and End-User personal data are deleted upon request or termination of the 3BQ AI Sales Agent Service.
1. Scope
This Policy applies to:
- Client Data uploaded, transmitted, or processed through the Service.
- Personal data of End-Users interacting with the 3BQ Agent.
- Chat logs, integrations, stored configurations, and related operational records.
It does not apply to anonymized or aggregated data that cannot reasonably identify an individual.
2. Client-Initiated Deletion Requests
2.1 Request Submission
The Client may request deletion of its data at any time by submitting a written request to:
Email: support at dotid.ca
Subject Line: “Data Deletion Request – 3BQ”
The request must clearly specify:
- The account or subscription details
- The scope of data to be deleted
- Confirmation of authorized representative status
2.2 Identity Verification
The Company may require reasonable verification to confirm the identity and authority of the requesting party before executing deletion.
3. Deletion Upon Termination
Upon termination or expiration of the Subscription Term:
- The Client’s access to the Service is disabled immediately.
- Client Data will be deleted within a commercially reasonable period, typically within 30–60 days, unless:
- Retention is required by applicable law,
- Retention is required for legitimate business, security, fraud prevention, dispute resolution, or compliance purposes.
After deletion:
- Data will be permanently removed from production systems.
- Backup data will be overwritten in accordance with the Company’s standard backup retention cycle.
4. End-User Data Deletion (Data Subject Rights)
The Client is the primary data controller for End-User communications conducted via the Service.
If an End-User requests deletion, access, correction, or restriction of their personal data:
- The request must be directed to the Client.
- The Company will reasonably assist the Client in fulfilling such requests where required by applicable data protection laws (e.g., GDPR or equivalent frameworks).
The Company does not independently respond to End-User data subject requests unless legally obligated.
5. Legal Retention Exceptions
The Company may retain certain data where necessary to:
- Comply with legal or regulatory obligations
- Resolve disputes or enforce agreements
- Prevent fraud or abuse
- Maintain system security integrity
- Comply with platform (e.g., WhatsApp / META) audit requirements
Such retained data will be limited to what is strictly necessary and processed in accordance with applicable law.
6. Anonymized & Aggregated Data
The Company may retain anonymized or aggregated data that:
- Cannot reasonably identify the Client or any End-User
- Is used for analytics, product improvement, system optimization, and service enhancement
Such data is not considered personal data once properly anonymized.
7. Irreversibility of Deletion
Once deletion is completed:
- Data cannot be restored.
- The Company is not responsible for loss of information resulting from a confirmed deletion request.
Clients are responsible for exporting any required data prior to deletion.
8. Compliance Framework
This Policy is designed to align with international data protection best practices, including:
- GDPR principles (where applicable)
- UAE data protection standards
- Platform compliance requirements (e.g., WhatsApp Business policies)
Clients remain responsible for ensuring that their own use of the Service complies with all applicable local data protection laws in the jurisdictions in which they operate.
9. Contact Information
For questions regarding these Terms, contact:
Dot ID Middle East FZ LLC
Email: support at dotid.ca
Address: Sharjah Media City (Shams Free Zone)